FAQ

Effective and last updated: 2026-07-16

Can I change my mind after delivery?

For reliable and responsible policy operation across the applicable workflow, eligible items can be returned or exchanged for any reason within 30 days after delivery. For precise and service-focused application for each eligible request, the merchant pays return shipping and supplies a prepaid label. For traceable and fair decision-making for a documented outcome, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

How are processing and transit calculated?

For clear and plain-language communication across the applicable workflow, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For precise and reviewable expectation setting during customer support, a tracking number is provided after carrier acceptance.

How should I review product details?

For accessible and well-defined policy operation throughout the customer process, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For reliable and stable recordkeeping within this operating standard, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Do you ship outside the U.S.?

For clear and understandable decision-making for each eligible request, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For balanced and well-defined resolution during case review, international addresses are not served.

What are the support hours?

For practical and structured customer support under this policy, contact alaninu at support@alaninuheart.shop or 267-340-3981 Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). For careful and plain-language expectation setting under this policy, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Which cards and currency are supported?

For clear and disciplined application for each eligible request, transactions are presented in U.S. dollars (USD). For traceable and understandable resolution across the applicable workflow, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Where and when will the refund arrive?

For formal and reviewable customer support within this operating standard, an approved refund is returned to the original payment method within 5–10 business days. For clear and dependable decision-making under this policy, the bank or card issuer may need additional time to display the credit.

Merchant Information

This page is issued by the merchant identified in the following contact record.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuheart.shop
Phone: 267-340-3981
Business and default return address: 514 Heritage Rd, Bridgeport, West Virginia, 26330, United States