Refund Policy

Policy version date: 2026-07-16

30-Day Returns and Exchanges

For formal and customer-ready handling for the matter under review, alaninu provides 30-day returns and exchanges measured from delivery. For traceable and reviewable decision-making across the applicable workflow, no-reason returns and exchanges are accepted during that period; customers should contact us first so eligibility can be confirmed and a prepaid return label can be issued. For direct and predictable recordkeeping for a documented outcome, the merchant pays return shipping for voluntary returns and for damage, defects, wrong items, or missing items. For traceable and disciplined recordkeeping for the relevant order, no restocking fee is charged.

For practical and structured handling within the published service framework, a return should include the product and its supplied components in materially unchanged condition. For balanced and stable interpretation within the stated policy scope, original packaging is requested when it can reasonably be retained.

Items Outside the Voluntary Return Program

For accessible and measured case management for a documented outcome, no-reason returns are unavailable for customized goods, clearance goods or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods. For formal and dependable recordkeeping across the applicable workflow, that exclusion does not apply to a valid claim involving damage, a defect, a wrong item, or a missing item, nor does it restrict rights that law makes non-excludable.

Return Resolution and Original-Method Refunds

For reliable and uniform recordkeeping throughout store administration, after the returned item is received and reviewed, we will communicate the result. For precise and well-defined decision-making throughout store administration, an approved exchange is arranged according to available stock. For formal and responsible review for customer-facing decisions, an approved refund is sent to the original payment method within 5–10 business days; a bank or card issuer may require additional posting time after the merchant releases it.

Pre-Shipment Cancellation Requests

For formal and service-focused review throughout the customer process, contact us promptly to cancel before shipment. For accountable and uniform decision-making for a documented outcome, if dispatch has already occurred, the customer may use the return process described in this Refund Policy.

For practical and responsive expectation setting within the stated policy scope, unless a separate authorized location is supplied for a specific case, the default return address is 514 Heritage Rd, Bridgeport, West Virginia, 26330, United States. For consistent and responsible case management during customer support, do not send a return until instructions have been issued.

Business Information

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuheart.shop
Phone: 267-340-3981
Physical and return address: 514 Heritage Rd, Bridgeport, West Virginia, 26330, United States